Returns & Refunds Policy

Goods Returned :

Because you are buying the Goods by mail order, you have a right of cancellation. If so, these are the terms that apply:

1 You must tell us you wish to cancel within 7 days from your receipt of the Goods. Please call us on 01460 220906 or use the contact us page for details of our returns procedure and address.

2 In any event, you may not cancel/return orders for specially commissioned or cut lengths of goods.  We are also unable to accept returns of certified goods as we are not be able to verify how the goods have been stored or if they have been used.

3 The Goods must be returned to us within 21 days of your telling us you wish to cancel, and must be:

 3.1 with both goods and all packaging in their original condition.

 3.2 securely wrapped.

 3.3 with the delivery slip included.

 3.4 at your risk and cost.

4 After the Goods have been received, your chosen payment method will be credited with the full purchase price of the goods returned no later than 30 days from the date of receipt.

5 If you do not return the Goods, you are still liable to the Supplier for the cost.

6 The Supplier is under no obligation to collect or recover Goods from you, but if this is done, all costs will be payable by you the consumer.